Effective Date: 18/12/2025
The Product Academy (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used responsibly, transparently, and in compliance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, apply for courses, or communicate with us.
1. Information We Collect
We may collect and process the following personal information:
Full name
Email address
Phone number
City or town
Course(s) you are interested in
Information submitted via application forms, contact forms, or subscription forms
Any additional information you voluntarily provide in messages or enquiries
2. How We Use Your Information
We collect your personal information for the following purposes:
To process course applications and enrollments
To communicate with you regarding course details, schedules, and updates
To respond to enquiries and provide customer support
To send relevant information about our courses, services, or events (where consent is given)
To improve our services, website, and training offerings
We do not sell, rent, or trade your personal information to third parties.
3. Lawful Basis for Processing
We process your personal information based on one or more of the following lawful grounds:
Your consent
The necessity to perform services requested by you (e.g., course enrollment)
Compliance with legal or regulatory obligations
4. Storage and Security of Information
We take reasonable technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, or disclosure. Access to personal data is limited to authorized personnel only.
Your information is stored securely and retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Sharing of Information
We may share your information only in the following circumstances:
With trusted service providers who assist us in operating our website or managing communications (subject to confidentiality obligations)
Where required by law or legal process
We ensure that any third parties we work with adhere to appropriate data protection standards.
6. Your Rights
You have the right to:
Request access to your personal information
Request correction or updating of inaccurate information
Withdraw consent where processing is based on consent
Request deletion of your personal information, subject to legal requirements
To exercise your rights, please contact us using the details below.
7. Communication Preferences
If you have subscribed to receive communications from us, you may opt out at any time by contacting us or using the unsubscribe option provided in our communications.
8. Cookies and Website Usage
Our website may use cookies or similar technologies to enhance user experience and analyze website performance. You may choose to disable cookies through your browser settings, though this may affect site functionality.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will become effective immediately upon posting.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
The Product Academy
📧 Email: hello@theproductacademy.co.za
📞 Phone: 079 127 2996